Delete your Pixiplay account

Last updated: 10 October 2026

You can delete your Pixiplay account and everything attached to it at any time, directly in the app. No email is needed.

Delete it in the app

1. Open Pixiplay and go to the parents area.
2. Tap Account, then Delete account.
3. Read both confirmations and tap Delete permanently.

The account is deleted immediately, and every device that was signed in to it is signed out. The app then starts fresh, like a new install.

What is deleted

• The anonymous account identifier and every device token.
• All child profiles: name, month and year of birth, avatar and daily time limit.
• All progress: which activities were played and when, scores, and saved activities.
• The link to an email address (its fingerprint), if you made one.

Data is removed from our live database at once. Our hosting provider keeps encrypted automatic database backups, which expire within 7 days, after which nothing remains.

What is not deleted

Your subscription is not cancelled. Subscriptions are sold and billed by Google Play and the App Store, and only you can cancel them there. If you keep the subscription, it is restored automatically the next time you use Pixiplay with the same store account.

Google, Apple and RevenueCat, which manages subscription status for us, keep their own records of purchases under their own privacy policies. After deletion, those records point to an identifier that no longer matches anything we hold.

If you no longer have the app

We do not store names or email addresses, so we can only find an account through the app. If you linked an email address, install Pixiplay, open the parents area, tap Account, then Sign in to a linked account with that address, then delete the account as described above.

If you never linked an account and the app has been removed, the account can no longer be reached from any device. Write to us at privacy@pixiplay.app and we will help.